Cisco Unified Communications Manager

Cisco Unified Communications Manager extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media processing devices, voice over IP (VoIP) gateways, and multimedia applications.

Scalable, Distributable, and Highly Available

Cisco Unified Communications enables small and medium-sized organizations to communicate more effectively—strengthening the connections among employees, customers, and partners—resulting in improved customer service and increased productivity and profitability. Businesses can collaborate in real time using applications like call-routing, contact-management, voice-mail, e-mail, mobile IP soft phone, and more—in an integrated, easy-to-use interface. The solution makes it easier for employees to access information and experts for faster task completion and issue resolution.

IP Phones, VoIP Gateways, Multimedia

Cisco Unified Communications Manager extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media processing devices, voice over IP (VoIP) gateways, and multimedia applications. Additional services, such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems, are made possible through open telephony APIs.

Cisco Unified Communications Manager is installed on the Cisco 7800 Series Media Convergence Servers and includes the following features:

• Highly scalable, supporting up to 30,000 lines per server cluster
• Able to support a full range of communications features and applications, including SIP-based applications
• Highly available for business continuity, supporting multiple levels of server redundancy and survivability
• Support for a broad range of phones to suit varying user requirements
• Choice of operating system environments: Windows server-based implementation or Linux-based appliance model implementation
• Available in an easy-to-manage single-server solution, Cisco Unified Communications Manager Business Edition, that combines call-processing and messaging
  

Cisco Unified Communications Manager Express

Simple, Affordable All-In-One Communications

Deploy a cost-effective and highly reliable unified communications solution in your small office with Cisco Unified Communications Manager Express (formerly Cisco Unified CallManager Express). Embedded in the Cisco IOS Software that provides call processing for Cisco Unified IP phones, this solution enables the large portfolio of Cisco access and integrated services routers to deliver a comprehensive set of features commonly used by business customers. 

Feature-Rich for up to 240 Users

Cisco® CallManager Express provides call-processing for Cisco IP phones. Cisco Unity Express offers voice-mail and automated-attendant capabilities for IP phone users connected to Cisco CallManager Express. The voice-mail and automated-attendant capabilities are fully integrated into the Cisco access router using a network module (NM) or advanced integration module (AIM). With this solution, the Cisco portfolio of access routers delivers features similar to those of a key system or hybrid private branch exchange (PBX), plus the rich data and routing capabilities expected on the new Cisco® integrated services routers designed specifically for voice services and the award-winning Cisco multi-service access routers, which many organizations already have deployed in their networks. Customers can now deliver IP Telephony to their small sites and branch offices with a solution that is very simple to deploy, administer, and maintain. Cisco CallManager Express with Cisco Unity Express provides customers with a cost-effective, highly reliable, feature-rich solution for an office deployment of up to 240 users.Cisco

Unified Communications Manager Express provides the following benefits:

• A cost-effective, converged voice and data solution inside Cisco Integrated Services Routers
• Key system and small PBX features, plus innovative convergence applications for up to 240 users
• Increased user productivity with Cisco Unified CallConnector for Microsoft Office, a presence-based Windows application that gives users call control, location, and status of other users
• Single number reach function, which can forward incoming business calls to mobile or home phones based on user-specified call handling rules
• An intuitive GUI for easy installation, adds, moves, and changes
• Internetworking with Cisco Unified Communications Manager
• Industry-leading investment protection for future growth
  

Cisco Unified Contact Center Express

Creating Unique Customer-Centric Experiences

Cisco Unified Customer Contact solutions provide an open, strategic platform that extend customer care beyond simple phone transactions and the traditional contact center to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.

Use Solutions to:

• Make customer service agents more efficient and productive
• Deliver powerful self-service solutions that will enhance customers' experience
• Build an IP-based customer interaction environment to adopt a new generation of customer-centric applications with highly flexible deployment models
• Provide personalized service through unique customer-centric experiences

Cisco Unified Contact Center Express:

• Simplifies business application integration
• Eases agent administration
• Increases agent flexibility
• Provides efficiency gains in network hosting.

Intended for both formal and informal contact centers, this unified solution also delivers:

• Sophisticated call routing
• Comprehensive contact management
• Robust e-mail management
• Chat and Web collaboration
• Outbound dialing capabilities
• Easy-to-use administration features
• Simplified installation, configuration, and application hosting
  

Cisco Video Conferencing Enhances Collaboration

Cisco Unified Videoconferencing solutions provide a reliable, versatile, and easy-to-manage network infrastructure for video conferencing.

The solutions give you the tools to:

• Improve productivity between distributed personnel
• Conduct efficient remote training and education
• Reduce travel expenses
• Build stronger relationships with remote staff and customers
• Take full advantage of existing communications and network investments

Cisco Unified Videoconferencing solutions support multiple protocols (H.323, H.320, SIP, SCCP) to enable connectivity with a broad range of room and desktop video systems and communications environments, including Cisco Unified Communications Manager video telephony and Cisco Unified MeetingPlace and Cisco TelePresence conferencing.

Cisco Unified Videoconferencing products provide high performance, flexible, and scalable video conferencing for small to large organizations. The solution incorporates advanced conference setup and attendance functions, a range of dynamic layouts, numerous in-conference controls, and the ability to manage and monitor all video conferencing network elements for an optimal visual communications experience.

Cisco Unity: Enhancing Productivity

Cisco Unity delivers powerful voice, integrated, and unified messaging options that transparently integrate with Microsoft Exchange, Lotus Domino, and Novell GroupWise. It scales to meet the needs of large, multi-site organizations and offers extensive personalization options.

Features and Migration Tools:

• Interoperability with existing voice-messaging and telephony systems
• Custom keypad-mapping of the telephony interfaces
• Integrated context-sensitive help

Productivity Enhancing Features

• Desktop voice message access using Cisco Unified Personal Communicator
• Mobile voice messages access across a variety of handsets and operating systems using Cisco Unified Mobile Communicator
• Alternative Device Recognition: Cisco Unity automatically recognizes alternate devices, such as mobile phones, when accessing the system to streamline access.
• Secure Messaging: Encrypted voice messages can be retrieved only through authorized clients connected to the network.
• Message Monitor: Listen to and pick up calls while a message is being recorded.
• Interrupted Session Recovery: You can automatically return to in-progress message composition or playback if you ended a session prematurely.
• Cisco Unity Phone View: Use the display of a Cisco Unified IP Phone to view, sort, search, and play back voice messages.
• Speech Access: Press and-or say commands and message-addressing deliver "hands-free" operation.
  

The small office phone system from Cisco helps you stay competitive

The small office phone system from Cisco lets your employees and customers use voice, video, and data applications for richer interactions and more productive collaboration. When you switch to a small office phone system from Cisco, you'll be able to use these applications within a single, easy-to-use interface:

• Web conferencing
• IP telephony
• Voicemail
• Customer databases

Cisco phone systems include a huge number of features including:

• Paging
• Intercom
• Voicemail
• Automated attendant
• "Presence" technology

Cisco gives you access to the applications you use on a daily basis:

• Cisco Unified CallConnector lets you connect to Microsoft CRM, Microsoft Office, and Salesforce.com
• Cisco Unified MeetingPlace Express and WebEx gives you interactive meeting capabilities
• Cisco Unified Wireless IP Phones enhance your employees' mobility
• Cisco Unified Video Advantage easily turns phone calls into video calls

Unity Express offers even more features:

• Interactive voice response (IVR) options
• Capacity for up to 16 voicemails or automated calls at one time
• Choose to receive message notifications via e-mail, text message, or phone
  

Avaya IP Office Business Telephone System

IP Office provides solutions that simplify processes and streamline information exchange within systems to create simple and prosperous experiences for all.

Intelligent Communications

Avaya IP Office is an intelligent communications solution specially designed to meet the communications challenges facing small and mid-sized businesses. Intelligent Communications for small and mid-sized businesses addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on the robust unified applications to deliver intelligence to users and customers.

Scalable Up to 360 Telephones

The Avaya IP Office is highly-modular scaling from 2 to 360 telephones to meet the needs of home offices, stand-alone businesses, and networked branch and head offices. Built on Avaya latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations. IP Office supports a wide range of telephones, but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and mid-sized businesses with a choice of solutions to meet business efficiency and customer service requirements.

What's New With This Release

With this release, a new hardware platform is introduced -- Avaya IP Office 500 system. This highly-modular system is well-suited for the under 30 user environment using the built-in Standard Edition software. Through an easy upgrade license, Professional Edition capabilities and capacities are easily achieved. The IP Office 500 system can support up to 270 telephones, 30 VoiceMail Pro voice messaging ports, as well as advanced applications through optional licensing: Conferencing Center, ContactStore, Voice Networking, Advanced Voice Networking, Interactive Voice Response, Text-to-Speech, and Compact Contact Center.

Business Benefits

• Total voice and data communication solution for small and mid-sized businesses
• Functions as a traditional phone system or an IP Telephony Server
• Supports both single locations and multi-site networks
• Basic call-center and voice-messaging capabilities are built-in
• Scalable as business needs grow
  

Avaya Communication Manager

The Next Generation of Call-Processing

Communication Manager facilitates Intelligent Communications and is the next generation of Avaya call-processing software. Designed as an open, scalable, and highly reliable telephony solution, Communication Manager effectively scales from less than 100 users to as many as 36,000 on a single system and to more than one million users on a single network.

What's New?

Communication Manager 4.0 continues to offer enhanced scalability, application availability and survivability for enterprise and branch offices. New security and business telephony features are provided through a simplified software pricing structure. Channel and customer capabilities include:

• Increased capacities to support both the enterprise and call-center consolidation.
• Consistent dial plan across the enterprise in normal and survivable mode.
• Improved application availability and survivability for enterprise and branch offices.
• New security enhancements to increase the security of customer networks and to conform to customer’s security standards.
• New business telephony features for enterprise customers.
• Simplified software price structure that makes it easier to understand, price, configure and order Communication Manager-based solutions.

Business Benefits

• A multi-layered approach towards high availability, survivability and resiliency.
• Provide simplified IP migration, reduced footprint and a lower cost solution by permitting IP connected devices to directly connect to the S8500.
• Increased customer network security and simple security management to conform to the customer’s security requirements.
• Improved ability to flatten, consolidate and extend communications networks, using dial plan support of up to 13 digit extensions and other key scalability improvements.
• Consistent operations by preserving the same dial plan across the enterprise, whether the system operates in normal operation or survivable (ESS, LSP) remote operation
  

Avaya Partner® ACS

Available for more than 16 years, over one million PARTNER systems have been sold worldwide.

Ideal for the Small Growing Business

Reliability, simplicity, a large selection of advanced telephony features, and converged communications through fractional T1 make the PARTNER® Advanced Communications System ideal for small growing businesses. This system is designed to help meet the complex business needs facing small enterprises today-with room for growth to meet future needs.

What's New With This Release

The totally redesigned PARTNER ACS Release 7 processor delivers enhanced system functionality, growth and system processing speed that will set the stage for future enhancements and additional applications. All existing expansion modules and sets from older PARTNER ACS system can be used or reused in conjunction with the new 509 processor. This exciting change means cost savings for customers who require more than 3 CO lines and even more flexibility in growth.

Business Benefits

• Many applications to simplify call-answering, including built-in Caller ID support and standard connections for answering machines, cordless sets, credit card readers and fax machines.
• Improved Customer Service by enabling businesses to respond quickly and with quality to customers 24 x 7 x 365.
• Mobile employees can stay connected to the business with 3910 Wireless Telephones for employees who are away from their desks and with Cell Phone Connect for employees who need to be reached while off premises.
• Standard Fax Management notifies users when the fax machine is busy, in use, or in trouble, so that it can be immediately repaired.
  

Top 10 reasons to implement Avaya IP Telephony solutions right now:

• Flexibility: pure IP at a new branch. . . hybrid at headquarters, mixed IP and analog phones, whatever path, pace or choice you need
  
• Investment protection: you can reuse up to 85% of your current infrastructure, including phones
  
• Security: industry-leading end-to-end media encryption protects each IP call
  
• Extend applications: enhance productivity of your employees by extending HQ-functionality to the branch
  
• Business Continuity: with a plan where communications is a key enabler, not a key risk
  
• Productivity: make mobile employees "Enterprise-Enabled": one-name/one-number accessibility, connected to the organization as if they were at their desk
  
• Cost Savings: reduce Long Distance charges. . . especially international calls
  
• Interoperability: Avaya uses industry1s standards and optimizes its applications to run on any network
  
• Experience & Support: Avaya has been the telephony industry leader for decades and the result of this is the broadest suite of communications applications, innovations, and services to deliver best in class IP. Avaya Global Services delivers design, implementation and management services to augment any IT staff
  
• Reliability: Rock solid system reliability reinforced by Avaya EXPERT SystemsSM Diagnostic Tools remote monitoring & maintenance.

Toshiba Strata CIX 40 Phone System

When it comes to telecommunications, the Strata® CIX40 IP business communication system delivers. Easy call handling scores points with employees and customers. Comprehensive features enable you to work just as you need. Scalability means you can expand capacity as your requirements change—without losing your initial investment. And because it’s from Toshiba, you can count on unsurpassed reliability, audio clarity, and performance.

Strata CIX40 Advantages

• Unique, wall-mount, modular design
• 8 IP channels for IP telephone connections and IP Strata Net multi-system networking
• 8-16 digital telephone ports
• 3-6 CO lines with Caller ID
• 1-2 analog station ports
• Voice Mail and Auto Attendant
• Add advanced applications as you need them for Unified Messaging, Call Center ACD and Reporting, CRM integration, Voice Logging, Web-based Personal and System Administration, FeatureFlex feature customization, and more!
• Add employee stations, telephone numbers, and fax lines with ease
• Fully upgradeable, protecting your technology investment

Toshiba Strata CIX 100 Phone System

Big capabilities for growing small businesses.

It’s time to break down the barriers to greater productivity, take a giant leap toward improved communications, and embrace one of today’s most intelligent, versatile, and cost-effective telecommunications solutions. The Strata CIX100 is the business telephone system that lets you work exactly as you need to today, while giving you the ability to cost-effectively add capabilities as you grow.

Modular architecture. Scalable design.

Networkable with other systems. The Strata CIX100 lets you combine CO lines, telephones, and peripherals in any configuration — and allows the ability to build out your system as you grow.

• Expand up to 112 ports — and even more by networking multiple systems.
• Share vital information and functionality between your main office, branch offices, and remote locations.
• Take advantage of remote-user telephone connectivity that lets you use your newfound communication features anywhere you work with exceptional cost-efficiency.
• Take telephone functionality whenever you leave your desk with a full line of integrated cordless and wireless telephones.
• Promote effective communication with easy to use but sophisticated Stratagy voice processing capabilities that include Auto Attendant, Voice Mail, Unified Messaging, Automated Speech Recognition (ASR), Text-to-Speech (TTS) and Interactive Voice Response (IVR) capabilities.
• Answer incoming customer calls with utmost efficiency with ACD/MIS call-center features.

Toshiba Strata CIX 670 Phone System

Unify. Simplify. Communicate.

One world. One company. One goal of communicating better. And one telephone system that brings it all together. The Strata CIX670 unifies, coordinates, and streamlines all your communications with stunning agility and proficiency.

Modular architecture. Scalable design.

Networkable with other systems. The Strata CIX670 gives you incredible capabilities today — and the ability to build out your system as you grow.

• Expand up to 560 telephones — and even more by networking multiple systems.
• Share vital information and functionality between your main office, branch offices, and remote locations.
• Take advantage of remote-user telephone connectivity that lets you use your newfound communication features anywhere you work with exceptional cost-efficiency.
• Take telephone functionality whenever you leave your desk with a full line of integrated cordless and wireless telephones.
• Promote effective communication with easy-to-use but sophisticated Stratagy voice-processing capabilities that include Auto Attendant, Voice Mail, Unified Messaging, Automated Speech Recognition Recognition (ASR), Text-to-Speech (TTS), and Interactive Voice Response (IVR) capabilities.
• Answer incoming customer calls with utmost efficiency with ACD/MIS call-center features.

Cost Savings

You can improve communications and your bottom line. The Strata CIX works to save cost and increase your profitability in so many ways.

• Easily evaluate incoming and outgoing call patterns to make stronger management decisions and simplify client billing
• Restrict access to long-distance calls
• Connect seamlessly to high-speed digital services
• Take advantage of Voice over IP technology, minimizing many long-distance charges
• Automatically route your outgoing calls over the least costly trunk line or long-distance carrier
• You won’t find a more welcome addition to your workplace—or budget report
• Administer, program, and test your system remotely, making the most of your technical staff

Mobility Solutions

Missed calls and missed opportunities are a thing of the past. From easy access to voice mail and your company operator to being able to take full advantage of your telephone system’s key calling features almost anywhere you go.

 Ease of Use

Advanced features and high-performance capabilities are easily accessed because the Strata CIX was built for simplicity and ease-of-use.

• An intuitive interface matches the way your employees use the telephone
• An easy-to-read display features uncomplicated instructions and voice mail controls right on the telephone’s LCD screen
• Programmable buttons put your most frequently used calling features just a push-button away
• Minimal training. Maximum productivity

Features Creation & Customization

Toshiba’s IP Telephone Systems allow you to customize applications to meet your needs.

• The Strata CIX is the first telecommunication system to be truly customizable to the needs of each user, making changes on-the-fly, in hours and days, instead of months or years, or waiting for the next release of software
• Using Toshiba’s FeatureFlex™ adaptability tool, the Strata CIX, with the integrated Media Application Server, enables you to tailor your system well beyond standard system and administrative options and basic programmable features
• Modify existing features—and create new ones. And not just CIX call processing, but blended features that work between all system applications and resources. This includes voice mail, CTI applications, and more

Growth & Migration

When migrating to larger systems in the future, you’ll enjoy an exceptional return on your investment by being able to reuse key components, such as telephones and trunk and station interfaces. This is the case for existing customers when migrating from older and smaller Strata systems to current Strata CIX systems. It is also the case for future customers when migrating from smaller Strata CIX systems to larger ones. It’s part of Toshiba’s "No customer gets left behind" migration strategy, where you can switch to IP telephony now or in the future, while protecting your investment.