Cisco Phone Systems

Cisco Unified Communications Manager

Cisco Unified Communications Manager extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media processing devices, voice over IP (VoIP) gateways, and multimedia applications.

Scalable, Distributable, and Highly Available

Cisco Unified Communications enables small and medium-sized organizations to communicate more effectively—strengthening the connections among employees, customers, and partners—resulting in improved customer service and increased productivity and profitability. Businesses can collaborate in real time using applications like call-routing, contact-management, voice-mail, e-mail, mobile IP soft phone, and more—in an integrated, easy-to-use interface. The solution makes it easier for employees to access information and experts for faster task completion and issue resolution.

IP Phones, VoIP Gateways, Multimedia

Cisco Unified Communications Manager extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media processing devices, voice over IP (VoIP) gateways, and multimedia applications. Additional services, such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems, are made possible through open telephony APIs.

Cisco Unified Communications Manager is installed on the Cisco 7800 Series Media Convergence Servers and includes the following features:

• Highly scalable, supporting up to 30,000 lines per server cluster
• Able to support a full range of communications features and applications, including SIP-based applications
• Highly available for business continuity, supporting multiple levels of server redundancy and survivability
• Support for a broad range of phones to suit varying user requirements
• Choice of operating system environments: Windows server-based implementation or Linux-based appliance model implementation
• Available in an easy-to-manage single-server solution, Cisco Unified Communications Manager Business Edition, that combines call-processing and messaging
  

Cisco Unified Communications Manager Express

Simple, Affordable All-In-One Communications

Deploy a cost-effective and highly reliable unified communications solution in your small office with Cisco Unified Communications Manager Express (formerly Cisco Unified CallManager Express). Embedded in the Cisco IOS Software that provides call processing for Cisco Unified IP phones, this solution enables the large portfolio of Cisco access and integrated services routers to deliver a comprehensive set of features commonly used by business customers. 

Feature-Rich for up to 240 Users

Cisco® CallManager Express provides call-processing for Cisco IP phones. Cisco Unity Express offers voice-mail and automated-attendant capabilities for IP phone users connected to Cisco CallManager Express. The voice-mail and automated-attendant capabilities are fully integrated into the Cisco access router using a network module (NM) or advanced integration module (AIM). With this solution, the Cisco portfolio of access routers delivers features similar to those of a key system or hybrid private branch exchange (PBX), plus the rich data and routing capabilities expected on the new Cisco® integrated services routers designed specifically for voice services and the award-winning Cisco multi-service access routers, which many organizations already have deployed in their networks. Customers can now deliver IP Telephony to their small sites and branch offices with a solution that is very simple to deploy, administer, and maintain. Cisco CallManager Express with Cisco Unity Express provides customers with a cost-effective, highly reliable, feature-rich solution for an office deployment of up to 240 users.Cisco

Unified Communications Manager Express provides the following benefits:

• A cost-effective, converged voice and data solution inside Cisco Integrated Services Routers
• Key system and small PBX features, plus innovative convergence applications for up to 240 users
• Increased user productivity with Cisco Unified CallConnector for Microsoft Office, a presence-based Windows application that gives users call control, location, and status of other users
• Single number reach function, which can forward incoming business calls to mobile or home phones based on user-specified call handling rules
• An intuitive GUI for easy installation, adds, moves, and changes
• Internetworking with Cisco Unified Communications Manager
• Industry-leading investment protection for future growth
  

Cisco Unified Contact Center Express

Creating Unique Customer-Centric Experiences

Cisco Unified Customer Contact solutions provide an open, strategic platform that extend customer care beyond simple phone transactions and the traditional contact center to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.

Use Cisco Unified Customer Contact solutions to:

• Make customer service agents more efficient and productive
• Deliver powerful self-service solutions that will enhance customers' experience
• Build an IP-based customer interaction environment to adopt a new generation of customer-centric applications with highly flexible deployment models
• Provide personalized service through unique customer-centric experiences

Cisco Unified Contact Center Express:

• Simplifies business application integration
• Eases agent administration
• Increases agent flexibility
• Provides efficiency gains in network hosting.

Intended for both formal and informal contact centers, this unified solution also delivers:

• Sophisticated call routing
• Comprehensive contact management
• Robust e-mail management
• Chat and Web collaboration
• Outbound dialing capabilities
• Easy-to-use administration features
• Simplified installation, configuration, and application hosting
  
  

Cisco Video Conferencing Enhances Collaboration

Cisco Unified Videoconferencing solutions provide a reliable, versatile, and easy-to-manage network infrastructure for video conferencing.

The solutions give you the tools to:

• Improve productivity between distributed personnel
• Conduct efficient remote training and education
• Reduce travel expenses
• Build stronger relationships with remote staff and customers
• Take full advantage of existing communications and network investments

Cisco Unified Videoconferencing solutions support multiple protocols (H.323, H.320, SIP, SCCP) to enable connectivity with a broad range of room and desktop video systems and communications environments, including Cisco Unified Communications Manager video telephony and Cisco Unified MeetingPlace and Cisco TelePresence conferencing.

Cisco Unified Videoconferencing products provide high performance, flexible, and scalable video conferencing for small to large organizations. The solution incorporates advanced conference setup and attendance functions, a range of dynamic layouts, numerous in-conference controls, and the ability to manage and monitor all video conferencing network elements for an optimal visual communications experience.

Cisco Unity: Enhancing Productivity

Cisco Unity delivers powerful voice, integrated, and unified messaging options that transparently integrate with Microsoft Exchange, Lotus Domino, and Novell GroupWise. It scales to meet the needs of large, multi-site organizations and offers extensive personalization options.

Features and Migration Tools:

• Interoperability with existing voice-messaging and telephony systems
• Custom keypad-mapping of the telephony interfaces
• Integrated context-sensitive help

Productivity Enhancing Features

• Desktop voice message access using Cisco Unified Personal Communicator
• Mobile voice messages access across a variety of handsets and operating systems using Cisco Unified Mobile Communicator
• Alternative Device Recognition: Cisco Unity automatically recognizes alternate devices, such as mobile phones, when accessing the system to streamline access.
• Secure Messaging: Encrypted voice messages can be retrieved only through authorized clients connected to the network.
• Message Monitor: Listen to and pick up calls while a message is being recorded.
• Interrupted Session Recovery: You can automatically return to in-progress message composition or playback if you ended a session prematurely.
• Cisco Unity Phone View: Use the display of a Cisco Unified IP Phone to view, sort, search, and play back voice messages.
• Speech Access: Press and-or say commands and message-addressing deliver "hands-free" operation.
  

The small office phone system from Cisco helps you stay competitive

The small office phone system from Cisco lets your employees and customers use voice, video, and data applications for richer interactions and more productive collaboration. When you switch to a small office phone system from Cisco, you'll be able to use these applications within a single, easy-to-use interface:

• Web conferencing
• IP telephony
• Voicemail
• Customer databases

Cisco phone systems include a huge number of features including:

• Paging
• Intercom
• Voicemail
• Automated attendant
• "Presence" technology

Cisco gives you access to the applications you use on a daily basis:

• Cisco Unified CallConnector lets you connect to Microsoft CRM, Microsoft Office, and Salesforce.com
• Cisco Unified MeetingPlace Express and WebEx gives you interactive meeting capabilities
• Cisco Unified Wireless IP Phones enhance your employees' mobility
• Cisco Unified Video Advantage easily turns phone calls into video calls

Unity Express offers even more features:

• Interactive voice response (IVR) options
• Capacity for up to 16 voicemails or automated calls at one time
• Choose to receive message notifications via e-mail, text message, or phone