Local, Long Distance and Internet Services

DataVox is proud to be an exclusive partner for AT&T. Our alliance signifies that we are able to coordinate the implementation of your local, long distance and private networking services. In establishing your telecommunication needs, DataVox will provide competitive pricing, order processing and installation coordination.

Primary Rate ISDN (PRI/T1) Service

Overview

AT&T’s Primary Rate ISDN (PRI) service uses the public telephone network to carry an all-digital signal that can satisfy your company’s voice and data communications needs in the most efficient, flexible way possible. With PRI service, you can:

• Combine voice and data communications with the flexibility to add capacity when you need it.
• Re-allocate capacity at any time.
• Expect 1.54 Mbps of capacity – the equivalent of a T-1 line.

Features & Options

• Carry the signaling information over a separate channel and speed up the origination, termination or any other changes required to process your calls
• Any channel can carry any type of connection, eliminating single-purpose trunks such as Direct Inward Dial (DID), Direct Outward Dial (DOD), and dedicated video or data lines
• Allocate more channels to an application in multiples of 64 Kbps
• If data is your main communication need, the inward data option supports analog, digital data calls, and a digital data only option

Benefits

• If your company’s primary needs are voice communications, replacing standard single-purpose trunks with PRI service can result in significant savings
• Bandwidth on an as-needed basis

Long Distance Services

Business Long Distance

Much of your mission-critical business communications takes place on your voice network and it is simply good business to have the best voice service. AT&T Business Long Distance outbound calling capability provides for the completion of US calls via AT&T’s network.

• 24-hour end-to-end network monitoring and disaster avoidance, providing an exceptional 99.99% uptime
• Long distance calling, backed by centrally-managed customer service operations
• Crisp, fast connections to the AT&T network, the most advanced, self-healing fiber-optic network

Direct Toll-Free Service

AT&T Direct® Toll-Free Service enables you to offer toll-free service internationally with the same AT&T toll-free number you already use in the U.S. This allows your business to test market in any or all of the 150+ available countries without the risk and expense of building physical locations. You can also take advantage of several flexible country and billing options to tailor the service specifically to your needs.

• Make your U.S. toll-free number work for you worldwide
• Broadest reach: dial U.S. toll-free numbers from over 150 countries
• Can utilize many of the same AT&T Advanced Features that are available with your U.S. toll-free number

Domestic Toll-Free Services

AT&T’s toll-free services can extend business reach, enhance customer service and provide essential business continuity solutions. It can be a key differentiator for a contact center today. Understanding the options available, and the power of advanced, network-based offerings, can help any contact center maximize its effectiveness. And with multiple service options to choose from, you can create a toll-free service plan specifically tailored to your company’s needs.

• AT&T’s Readyline Service, interstate and intrastate callers can reach you using a toll-free number or numbers linked to your existing local telephone number.
• AT&T’s MEGACOM Service supports higher call volumes – up to 24 toll-free, outbound or data calls can occur simultaneously.
• Both services work with switched and dedicated access facilities.

AT&T Toll-Free Advanced Features can be combined with either offer.

Internet Services

Overview

Your business relies on the Internet for many critical operations – electronic commerce, e-mail, remote access productivity and much more. Intended for corporate and hosting sites, resellers and ISP’s, AT&T Managed Internet Service helps you consolidate management of your Internet applications with high speed dedicated access, world-class reliability and optimal performance, scalability and security.

AT&T Managed Internet Service provides a dedicated Internet connection, with extensive reach in the continental U.S., for your business 24 hours a day. You can select our completely AT&T-managed solution – or choose to manage components of your Internet access solution yourself. Either way, AT&T proactively monitors your Internet access around the clock and provides enhanced security features to help protect your valuable network resources.

AT&T Managed Internet Service incorporates convenience, resources and flexibility in a completely vendor-provided Internet solution, easing the management headaches associated with rapidly growing Internet use. You can take advantage of managed, high-speed, end-to-end Internet connectivity, knowing that AT&T is there with proactive monitoring and expert technical assistance.

Description

AT&T Managed Internet Service is a dedicated Internet connection that provides reliable access and is backed by world-class 24×7 customer support.

MPLS Private Network Transport Services

Overview

AT&T Multiprotocol Label Switching (MPLS) IP VPNs are network-based solutions provisioned on the AT&T IP Network. AT&T provides a flexible, future-proof architecture to our customers that meet their communications needs today – and tomorrow – by designing, engineering and building IP VPN solutions that enable the integration of the best in breed network architectures.

AT&T MPLS IP VPNs are state-of-the-art IP VPN models and offer a flexible and easy path to migrate from legacy data networks to a highly-secure and scalable IP-based infrastructure.

Description

We provision the IP VPN solution over our IP Network, utilizing AT&T MPLS to provide security. Customers don’t need to purchase additional customer-premises VPN equipment for their sites.

• Features & Options
• Management options
• Customer care and network support – 24x7x365
• Security – MPLS-based security
• Distributed communications – any-to-any connectivity
• Traffic prioritization – 4 Classes of Services (CoS)
• Service Level Agreements (SLAs)
• Web-based reporting
• Flexible billing options

Benefits

• Optional management capabilities. Managed and unmanaged options available providing you with the level of strategic control you require
• Four Classes of Service (CoS). Optimization of all types of applications for traffic prioritization
• Flexible, robust network architecture. Unified communications among all locations with MPLS providing any-to-any connectivity
• Web-based reporting. Optimization of network performance and availability ensuring service level guarantee
• Simplified pricing and invoicing. Ease of budgeting, accounting, and reconciliation with flexible billing option