Avaya Phone Systems

Avaya IP Office Business Telephone System

IP Office provides solutions that simplify processes and streamline information exchange within systems to create simple and prosperous experiences for all.

Intelligent Communications

Avaya IP Office is an intelligent communications solution specially designed to meet the communications challenges facing small and mid-sized businesses. Intelligent Communications for small and mid-sized businesses addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on the robust unified applications to deliver intelligence to users and customers.

Scalable Up to 360 Telephones

The Avaya IP Office is highly-modular scaling from 2 to 360 telephones to meet the needs of home offices, stand-alone businesses, and networked branch and head offices. Built on Avaya latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations. IP Office supports a wide range of telephones, but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and mid-sized businesses with a choice of solutions to meet business efficiency and customer service requirements.

What's New With This Release

With this release, a new hardware platform is introduced -- Avaya IP Office 500 system. This highly-modular system is well-suited for the under 30 user environment using the built-in Standard Edition software. Through an easy upgrade license, Professional Edition capabilities and capacities are easily achieved. The IP Office 500 system can support up to 270 telephones, 30 VoiceMail Pro voice messaging ports, as well as advanced applications through optional licensing: Conferencing Center, ContactStore, Voice Networking, Advanced Voice Networking, Interactive Voice Response, Text-to-Speech, and Compact Contact Center.

Business Benefits

• Total voice and data communication solution for small and mid-sized businesses
• Functions as a traditional phone system or an IP Telephony Server
• Supports both single locations and multi-site networks
• Basic call-center and voice-messaging capabilities are built-in
• Scalable as business needs grow
  
  

Avaya Communication Manager

The Next Generation of Call-Processing

Communication Manager facilitates Intelligent Communications and is the next generation of Avaya call-processing software. Designed as an open, scalable, and highly reliable telephony solution, Communication Manager effectively scales from less than 100 users to as many as 36,000 on a single system and to more than one million users on a single network.

What's New?

Communication Manager 4.0 continues to offer enhanced scalability, application availability and survivability for enterprise and branch offices. New security and business telephony features are provided through a simplified software pricing structure. Channel and customer capabilities include:

• Increased capacities to support both the enterprise and call-center consolidation.
• Consistent dial plan across the enterprise in normal and survivable mode.
• Improved application availability and survivability for enterprise and branch offices.
• New security enhancements to increase the security of customer networks and to conform to customer’s security standards.
• New business telephony features for enterprise customers.
• Simplified software price structure that makes it easier to understand, price, configure and order Communication Manager-based solutions.

Business Benefits

• A multi-layered approach towards high availability, survivability and resiliency.
• Provide simplified IP migration, reduced footprint and a lower cost solution by permitting IP connected devices to directly connect to the S8500.
• Increased customer network security and simple security management to conform to the customer’s security requirements.
• Improved ability to flatten, consolidate and extend communications networks, using dial plan support of up to 13 digit extensions and other key scalability improvements.
• Consistent operations by preserving the same dial plan across the enterprise, whether the system operates in normal operation or survivable (ESS, LSP) remote operation
  
  

Avaya Partner® ACS

Available for more than 16 years, over one million PARTNER systems have been sold worldwide.

Ideal for the Small Growing Business

Reliability, simplicity, a large selection of advanced telephony features, and converged communications through fractional T1 make the PARTNER® Advanced Communications System ideal for small growing businesses. This system is designed to help meet the complex business needs facing small enterprises today-with room for growth to meet future needs.

What's New With This Release

The totally redesigned PARTNER ACS Release 7 processor delivers enhanced system functionality, growth and system processing speed that will set the stage for future enhancements and additional applications. All existing expansion modules and sets from older PARTNER ACS system can be used or reused in conjunction with the new 509 processor. This exciting change means cost savings for customers who require more than 3 CO lines and even more flexibility in growth.

Business Benefits

• Many applications to simplify call-answering, including built-in Caller ID support and standard connections for answering machines, cordless sets, credit card readers and fax machines.
• Improved Customer Service by enabling businesses to respond quickly and with quality to customers 24 x 7 x 365.
• Mobile employees can stay connected to the business with 3910 Wireless Telephones for employees who are away from their desks and with Cell Phone Connect for employees who need to be reached while off premises.
• Standard Fax Management notifies users when the fax machine is busy, in use, or in trouble, so that it can be immediately repaired.
  
  

Top 10 reasons to implement Avaya IP Telephony solutions right now:

• Flexibility: pure IP at a new branch. . . hybrid at headquarters, mixed IP and analog phones, whatever path, pace or choice you need
  
• Investment protection: you can reuse up to 85% of your current infrastructure, including phones
  
• Security: industry-leading end-to-end media encryption protects each IP call
  
• Extend applications: enhance productivity of your employees by extending HQ-functionality to the branch
  
• Business Continuity: with a plan where communications is a key enabler, not a key risk
  
• Productivity: make mobile employees "Enterprise-Enabled": one-name/one-number accessibility, connected to the organization as if they were at their desk
  
• Cost Savings: reduce Long Distance charges. . . especially international calls
  
• Interoperability: Avaya uses industry1s standards and optimizes its applications to run on any network
  
• Experience & Support: Avaya has been the telephony industry leader for decades and the result of this is the broadest suite of communications applications, innovations, and services to deliver best in class IP. Avaya Global Services delivers design, implementation and management services to augment any IT staff
  
• Reliability: Rock solid system reliability reinforced by Avaya EXPERT SystemsSM Diagnostic Tools remote monitoring & maintenance.